Frequently Asked Questions (FAQ)

What is the difference between the trial version and the full version?

Product Key Explorer is free to try 15 days, the trial version allows to see retrieved products and if it is possible to recover you product key instead of real serial number it shows first 4 digits of product key.

 

How about support?

We stand behind our products and value our customers. We offer Free Unlimited Email Support. You may email our knowledgeable support staff as often as needed to ensure that our software works well for you. All our products come with unlimited email support. If you have questions not answered in this FAQ, contact support >> Here 

 

How about new versions?

We are committed to further development of our software. We regularly release new versions with bug fixes, improved functionality, and increased performance. We provide Free Lifetime Upgrades for all our registered users. New versions of our products can always be downloaded from our website. Your current registration number will continue to work with new versions.

 

I lost my registration key... What to do now?

Please send an email to support containing as much relevant information as possible:

•  Product it concerns.

•  (Approximate) date of purchase.

•  Your name.

•  Company name (if applicable).

•  Email address at the time of purchase. If you are not sure, please list all addresses you could have used.

Your product does 90% of what we need, but ...

You can make a feature request by sending us an email. If it would be an enhancement to all our customers, we will add it to the product.

 

How safe is my online purchase?

All transactions are handled by a trusted third-party payment intermediary Plimus ( San Diego, USA, Phone: 1-866-312-7733 ). Plimus is a trusted company based in California , USA . Plimus uses the highest level of encryption throughout the entire order process and credit card processing which is done by Wells Fargo , one of the largest and most trusted financial institutions. All transaction and credit card information is guaranteed to be safe and not passed on to any third party. Note the ‘https' which indicates that our trusted transaction company is using at least the industry's standard Secure Sockets Layer ( SSL ) technology.

All transactions are Guaranteed to be 100% Secure !

 

How do I know this program is a legit program and not contains a virus or trojan?

Nsasoft is a trusted company, all our programs are virus or trojan free and signed with Nsasoft digital signature. To see it just download any program from our web site, right click on executable file and from pop-up menu choose “Properties” menu item. Then in an opened dialog select “Digital Signatures” Tab and press “View Certificate” button.

 

How can I run "Product Key Explorer" on my server remotely from other network machine?

You can run "Product Key Explorer" remotely with command line options using Nsauditor "NetTaskExec" tool. Schedule service must be running on your Windows server to use "NetTaskExec" tool. You can download and get more information about Nsauditor "NetTaskExec" tool at http://www.nsauditor.com/network_security/network_security_auditor.html

You can uncheck NetTaskExec "Interact with User" option to hide "Product Key Explorer". Bellow is an example of "NetTaskExec" tool command:

"C:\Program Files\Nsasoft\ProductKeyExplorer\ProductKeyExplorer.exe" /iplist "C:\iplist.txt" /r /f "C:\backup.mdb" /exit

 

How to run Product Key Explorer from Command Line?

You can run Product Key Explorer from Command Line using following options:

/remote [Computer IP]	Retrieve product keys from the specified computer
/remote [From IP]-[To IP]	Retrieve product keys from computers in the specified IP addresses range
/iplist [Computer IP or Names File Path]	Retrieve product keys from all IP addresses specified in the file
/u [Admin User Name]	Administrator User Name
/p [Admin Password]	Administrator Password
/r	Covert IP addresses to Computer Names
/f [File Name To Save]	Save retrieved product keys to file .txt, .csv, .xls, .mdb, .html, .xml
/exit	Exit "Product Key Explorer" after retrieving product keys
Examples:  /remote 127.0.0.1 /f backup.xls /exit  /remote 192.168.0.1-192.168.0.255 /u admin /p pwd /r /f out.html /exit  /remote 192.168.0.24-192.168.0.26 /f "C:\Backup\backup.html" /exit  /remote 192.168.0.26 /u admin /p pwd /f out.xml /exit  /iplist "C:\Backup\iplist.txt" /r /f "C:\Backup\backup.mdb" /exit

 

How to backup product key list?

You can recover your product keys, backup to Registry File (.reg), save as Tab Delimited Txt File (.txt), CSV Comma Delimited (.csv), Excel Workbook (.xls), Access Database (.mdb), Web Page (.html) or XML Data (.xml) file, print key list or copy all to clipboard.  Just right click to key list and choose appropriate option. Please note: the trial version doesn’t allow backup or print product key list.

After selecting “Save To File” menu item you can choose different formats to save your data, this option available only in registered versions.

 

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